Maryam
Hamdy Saeed
Results-driven professional with global experience at Ferrari, Mercedes-Benz, BMW, Porsche & HSBC. Specialized in customer success, program management, and cross-functional team coordination. Passionate about building products and communities that drive growth.
Key Highlights
Why Work With Me?
Global Perspective
Experience with top international brands across Europe and Middle East, understanding diverse markets and cultures.
Customer-Centric
Proven track record in customer success with 95% satisfaction rates and strong relationship management skills.
Results-Driven
Strong analytical mindset with focus on KPIs, process optimization, and delivering measurable business outcomes.
Achievements & Impact
Measurable results and accomplishments that demonstrate my professional impact
Operational Efficiency
Customer Satisfaction
Global Brands
Countries
Projects Managed
Client Relationships
International Brands
Hands-on experience with world-class organizations, developing expertise in customer success, program management, and cross-functional collaboration
Ferrari
Led customer experience initiatives at Ferrari's headquarters, managing end-to-end client journeys for high-net-worth individuals. Coordinated cross-functional teams to deliver personalized luxury experiences, analyzed customer feedback to improve service delivery, and developed client retention strategies that enhanced brand loyalty.
Mercedes-Benz
Managed showroom operations and customer lifecycle programs at Mercedes-Benz Germany. Implemented customer success frameworks, tracked KPIs for customer satisfaction, coordinated between sales, service, and marketing teams, and contributed to process improvements that increased customer retention rates.
BMW
Drove customer engagement initiatives and community building programs at BMW. Managed client communications, gathered and analyzed customer insights to inform product decisions, and collaborated with product teams to enhance the customer experience based on feedback and data analysis.
Porsche
Delivered elite customer success programs at Porsche, focusing on customer onboarding, product adoption, and long-term relationship management. Monitored customer health metrics, proactively addressed client needs, and ensured seamless coordination between technical and business teams.
Dallara
Gained exposure to product development lifecycles and program management in the motorsport industry. Participated in cross-functional project coordination, learned agile methodologies, and contributed to stakeholder communication strategies for technical product launches.
HSBC Bank
Developed customer service excellence at one of the world's largest banking institutions. Managed client portfolios, handled complex customer inquiries, contributed to process optimization initiatives, and gained expertise in financial products and regulatory compliance.
Work Experience
Property & Operations Manager
Property Management Division
Abu Dhabi, UAE
- Managing end-to-end property operations and tenant lifecycle programs
- Coordinating cross-functional teams including maintenance, finance, and legal
- Implementing process improvements that increased operational efficiency by 30%
- Building and maintaining strong client relationships through proactive communication
- Analyzing performance metrics and preparing executive reports for stakeholders
Administrative Program Coordinator
Rental Car Administration
Abu Dhabi, UAE
- Coordinated multi-department programs and project timelines
- Managed stakeholder communications and progress reporting
- Streamlined administrative processes and documentation workflows
- Facilitated team meetings and tracked action items to completion
Client Success Representative
Elaf Development
- Managed customer relationships throughout the real estate journey
- Achieved 95% customer satisfaction rating through proactive support
- Coordinated between clients and internal teams to ensure smooth transactions
Customer Engagement Specialist
Arcom Development
- Built and nurtured client relationships resulting in repeat business
- Gathered customer feedback to improve product offerings
- Collaborated with marketing team on community engagement initiatives
Sales & Customer Relations
Firmo Development
- Delivered exceptional customer service and consultation
- Managed client pipeline and tracked conversion metrics
- Contributed to team training programs for new hires
Skills & Abilities
Arabic
English
Soft Skills
Personal attributes and interpersonal skills that drive professional success
Effective Communication
Leadership
Problem Solving
Adaptability
Teamwork
Critical Thinking
Emotional Intelligence
Time Management
Core Competencies
Product Management
User research, roadmap planning, feature prioritization, and go-to-market strategies
Program Management
Cross-functional coordination, timeline management, risk mitigation, and stakeholder alignment
Customer Success
Onboarding, retention strategies, health scoring, and proactive customer engagement
Community Building
Engagement strategies, event coordination, feedback loops, and brand advocacy programs
Data-Driven Decisions
KPI tracking, analytics interpretation, reporting, and performance optimization
Strategic Communication
Executive presentations, stakeholder updates, and cross-cultural communication
Tools & Technologies
Education
Bachelor of Business Administration
Major: Finance
Ahram Canadian University
Graduated June 2024
English Course
British Council - October 2020
ICDL Certificate
Computer Driving License - Sept 2021