Maryam
Hamdy Saeed
Customer Service & Sales professional with international frontline experience at Ferrari, Mercedes-Benz, BMW, Porsche & HSBC. Skilled in guest experience, complaint handling and sales in fast-paced, multicultural environments. Well-presented, professional and calm under pressure.
Key Highlights
Why Work With Me?
Global Perspective
Frontline experience with top international brands across Europe and the Middle East, serving guests from many different cultures.
Customer-Centric
Proven track record of 95% customer satisfaction, with a natural ability to make people feel welcome and looked after.
Calm Under Pressure
Comfortable with shift work, busy peak periods and difficult customers — always polite, patient and professional.
Achievements & Impact
Measurable results and accomplishments that demonstrate my professional impact
Customer Satisfaction
Service Efficiency
Global Brands
Countries
Customers Served
Languages
International Brands
Hands-on frontline experience with world-class organizations, serving premium and international guests to the highest service standards
Ferrari
Worked directly with premium and VIP guests at Ferrari, welcoming visitors, handling enquiries face-to-face and making sure every guest received a personalised, high-end experience. Handled complaints calmly, anticipated guest needs and supported the team in delivering a consistently flawless standard of hospitality.
Mercedes-Benz
Supported showroom customer service and sales at Mercedes-Benz Germany. Greeted and assisted walk-in customers, explained products and options clearly, followed up after visits and worked closely with the sales and service teams to keep customer satisfaction high.
BMW
Engaged with customers on the floor at BMW, answering questions, guiding visitors through the experience and collecting feedback. Learned how to read customer mood quickly and adapt tone and approach for guests from many different nationalities and cultures.
Porsche
Delivered premium after-sales customer care at Porsche, welcoming clients, keeping them informed at every step and resolving concerns before they escalated. Focused on presentation, professionalism and building long-term trust with demanding clientele.
Dallara
Assisted with visitor hosting and guest coordination during facility visits, working alongside an international team in a fast-paced, safety-conscious environment and supporting clear communication between guests and staff.
HSBC Bank
Frontline customer service at one of the world's largest banks. Served customers at the counter and by phone, handled sensitive enquiries with discretion, explained products in simple language and followed strict procedures, confidentiality rules and service standards.
Work Experience
Client Relations & Operations Manager
Property Management Division
Abu Dhabi, UAE
- First point of contact for clients and tenants, handling requests, complaints and emergencies calmly and professionally
- Serve a highly diverse, multicultural client base in English and Arabic, adapting communication style to each person
- Resolve escalated complaints and difficult situations while protecting the relationship and the company reputation
- Coordinate with maintenance, finance and legal teams to close customer issues quickly and follow up until resolved
- Improved service turnaround and day-to-day efficiency by 30% through better scheduling and clearer communication
Customer Service Representative
Rental Car Administration
Abu Dhabi, UAE
- Welcomed and served walk-in, phone and email customers daily in a fast-paced, high-volume environment
- Handled bookings, amendments, cancellations and payments accurately, with strong attention to detail
- Resolved complaints, delays and billing disputes on the spot, turning unhappy customers into repeat clients
- Upsold vehicle upgrades, insurance and add-on services, consistently contributing to branch sales targets
- Worked rotating shifts as part of a multinational team, covering peak periods and supporting colleagues
Client Service & Sales Representative
Elaf Development
- Guided clients through the full customer journey, from first enquiry to closing and after-sales care
- Maintained a 95% customer satisfaction rating through fast responses and proactive follow-up
- Coordinated between clients and internal departments to keep every transaction smooth and stress-free
Customer Service & Sales Executive
Arcom Development
- Built strong customer relationships that generated referrals and repeat business
- Listened to customer feedback and passed insights to management to improve the service offering
- Represented the company at events and client meetings with a polished, professional presence
Sales & Customer Service Representative
Firmo Development
- Delivered friendly, consultative service to every customer, in person and over the phone
- Managed a personal client pipeline and consistently met monthly sales and conversion targets
- Supported the onboarding and training of new service staff on standards and etiquette
Skills & Abilities
Arabic
English
Soft Skills
Personal attributes and interpersonal skills that drive professional success
Effective Communication
Patience & Composure
Problem Solving
Adaptability
Teamwork
Grooming & Presentation
Emotional Intelligence
Time Management
Core Competencies
Customer Service
Welcoming guests, handling enquiries, and delivering a consistent, high-standard service experience
Sales & Upselling
Consultative selling, upgrades and add-ons, pipeline follow-up, and meeting monthly targets
Complaint Handling
De-escalation, active listening, fair resolutions, and turning unhappy customers into loyal ones
Hospitality & Etiquette
Professional grooming, courteous manner, discretion, and premium guest care
Cultural Awareness
Serving passengers and clients of many nationalities with respect and sensitivity
Safety & Procedure
Following standards, confidentiality and procedures carefully, with strong attention to detail
Tools & Technologies
Education
Bachelor of Business Administration
Major: Finance
Ahram Canadian University
Graduated June 2024
English Course
British Council - October 2020
ICDL Certificate
Computer Driving License - Sept 2021