MARYAM HAMDY SAEED

Program Manager | Customer Success | Product & Community Management

Abu Dhabi, UAE|maryammyhamdy@gmail.com|+20 122 272 2110

Professional Summary

Results-driven Program Manager and Customer Success professional with international experience at world-renowned brands including Ferrari, Mercedes-Benz, BMW, Porsche, and HSBC. Expert in product management, project coordination, community building, and customer lifecycle management. Proven track record of achieving 95% CSAT scores, reducing customer churn, and implementing process improvements that increased operational efficiency by 30%. Skilled in Agile/Scrum methodologies, stakeholder management, user research, roadmap planning, sprint planning, and go-to-market strategies. Strong background in data analysis, KPI tracking, and cross-functional team leadership. BBA graduate in Finance with excellent analytical and strategic communication skills.

Work Experience

Property & Operations Manager

Property Management Division | Abu Dhabi, UAE

March 2026 - Present

Lead end-to-end operations and customer lifecycle programs, managing 50+ client accounts
Coordinate cross-functional teams (maintenance, finance, legal) using Agile methodologies
Implemented process optimization initiatives resulting in 30% efficiency improvement
Drive customer retention through proactive communication and relationship management
Analyze KPIs and performance metrics, delivering executive reports to stakeholders

Administrative Program Coordinator

Rental Car Administration | Abu Dhabi, UAE

Jan 2026 - Feb 2026

Managed multi-department programs and project timelines using project management tools
Owned stakeholder communications, sprint reviews, and progress reporting
Streamlined workflows and documentation processes, reducing turnaround time by 25%
Facilitated daily standups and tracked deliverables through completion

Client Success Representative

Elaf Development | Egypt

Oct 2025 - Dec 2025

Managed full customer lifecycle from onboarding to retention, handling 100+ accounts
Achieved 95% CSAT score through proactive customer success strategies
Reduced churn by coordinating cross-functional teams for seamless customer experience

Customer Engagement Specialist

Arcom Development | Egypt

Apr 2025 - Sep 2025

Built and nurtured customer community, increasing engagement by 40%
Conducted user research and gathered product feedback to inform roadmap decisions
Led community engagement initiatives and brand advocacy programs with marketing team

Sales & Customer Relations

Firmo Development | Egypt

Nov 2024 - Apr 2025

Delivered consultative customer service, improving NPS scores by 20%
Managed sales pipeline and tracked conversion metrics using CRM systems
Developed onboarding and training programs for new team members

International Experience

FerrariItaly | Oct 2022

Customer experience initiatives, client journey management, stakeholder coordination

Mercedes-BenzGermany | 2022

Showroom operations, customer lifecycle programs, KPI tracking

BMWGermany | 2022

Customer engagement, community building, product feedback analysis

PorscheGermany | 2022

Customer success programs, onboarding, relationship management

DallaraItaly | Nov 2022

Product development exposure, agile methodology, project coordination

HSBC BankEgypt | May 2022

Customer service excellence, portfolio management, financial products

Education

Bachelor of Business Administration (BBA)

Major: Finance

Ahram Canadian University, Egypt

Graduated June 2024

Skills

Product & Project Management

Product Roadmap, Sprint Planning, Agile/Scrum, Project Lifecycle Management, Requirements Gathering, User Stories, Feature Prioritization, Go-to-Market Strategy, Product Launch, Backlog Management

Customer Success & Community

Customer Onboarding, Customer Retention, Churn Reduction, CSAT/NPS, Customer Health Scoring, Community Building, User Engagement, Customer Advocacy, Feedback Analysis, Customer Journey Mapping

Leadership & Analytics

Cross-functional Leadership, Stakeholder Management, KPI Tracking, Data Analysis, Performance Metrics, Strategic Planning, Team Coordination, Process Optimization, Executive Reporting

Tools & Technologies

Project Management: Jira, Trello, Asana, Monday.com, Notion, Microsoft Project | CRM & CS: Salesforce, HubSpot, Zendesk, Intercom | Analytics: Google Analytics, Excel (Advanced), Power BI | Collaboration: Slack, Microsoft Teams, Zoom, Confluence | Productivity: Microsoft Office Suite, Google Workspace

Certifications

English Course - British CouncilOctober 2020

ICDL Certificate - International Computer Driving LicenseSeptember 2021

Languages

Arabic: NativeEnglish: Proficient