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MARYAM HAMDY SAEED

Customer Service & Sales Professional | Guest Experience

Abu Dhabi, UAE|maryamhamdysaeed@gmail.com|+20 122 272 2110|Portfolio

Professional Summary

Well-presented Customer Service and Sales professional with over two years of frontline experience in premium, fast-paced and multicultural environments, including international exposure with Ferrari, Mercedes-Benz, BMW, Porsche and HSBC. Experienced in welcoming and assisting guests face-to-face, by phone and by email, resolving complaints calmly, and upselling products and services to consistently meet targets. Maintains a 95% customer satisfaction rating and is used to shift work, peak-period pressure and serving customers of many nationalities. Fluent Arabic and professional English, with a strong sense of grooming, discretion, safety procedures and teamwork. BBA graduate in Finance, currently based in Abu Dhabi, UAE.

Key Strengths

• Customer Service Excellence• Complaint & Conflict Handling• Sales & Upselling• Multicultural Communication• Working Under Pressure• Professional Grooming• Teamwork & Shift Work• Attention to Detail• Discretion & Confidentiality

Work Experience

Client Relations & Operations Manager

Property Management Division | Abu Dhabi, UAE

March 2026 - Present
  • Act as first point of contact for clients and tenants, handling daily requests, complaints and urgent issues
  • Serve a highly diverse, multicultural client base in Arabic and English, adapting tone to each customer
  • De-escalate difficult situations and resolve escalated complaints while protecting the client relationship
  • Coordinate with maintenance, finance and legal teams and follow up until every issue is fully closed
  • Improved customer response and service turnaround times by 30% through better scheduling and communication

Customer Service Representative

Rental Car Administration | Abu Dhabi, UAE

Mar 2025 - Feb 2026 (1 year)
  • Served walk-in, telephone and email customers daily in a high-volume, fast-paced service environment
  • Processed bookings, amendments, cancellations and payments accurately with strong attention to detail
  • Handled complaints, delays and billing disputes on the spot, turning unhappy customers into repeat clients
  • Upsold vehicle upgrades, insurance and additional services, consistently contributing to branch sales targets
  • Worked rotating shifts as part of a multinational team, covering peak periods and supporting colleagues

Client Service & Sales Representative

Elaf Development | Egypt

Oct 2024 - Feb 2025
  • Guided clients through the full journey, from first enquiry and viewing to closing and after-sales care
  • Maintained a 95% customer satisfaction rating through fast responses and proactive follow-up
  • Coordinated between customers and internal departments to keep every transaction smooth and stress-free

Customer Service & Sales Executive

Arcom Development | Egypt

May 2024 - Sep 2024
  • Built strong customer relationships that generated referrals and repeat business
  • Collected customer feedback and shared insights with management to improve the service offering
  • Represented the company at client meetings and events with a polished, professional presence

Sales & Customer Service Representative

Firmo Development | Egypt

Nov 2023 - Apr 2024
  • Delivered friendly, consultative service to every customer, in person and over the phone
  • Managed a personal client pipeline and consistently met monthly sales and conversion targets
  • Supported the onboarding and training of new service staff on service standards and etiquette

International Experience

FerrariItaly | Oct 2022

VIP guest handling, face-to-face service, luxury hospitality standards

Mercedes-BenzGermany | 2022

Showroom customer service, product advising, customer follow-up

BMWGermany | 2022

Customer engagement, serving multicultural visitors, feedback collection

PorscheGermany | 2022

Premium after-sales care, client relationships, complaint prevention

DallaraItaly | Nov 2022

Visitor hosting, guest coordination, working within an international team

HSBC BankEgypt | May 2022

Frontline banking service, handling enquiries, confidentiality and procedures

Education

Bachelor of Business Administration (BBA)

Major: Finance

Ahram Canadian University, Egypt

Graduated June 2024

Skills

Customer Service & Guest Experience

Face-to-Face Service, Telephone & Email Handling, Guest Welcoming, Complaint Resolution, De-escalation, Active Listening, Service Recovery, Customer Follow-up, Hospitality Etiquette, Discretion & Confidentiality

Sales & Client Relations

Consultative Selling, Upselling & Cross-selling, Product Knowledge, Needs Assessment, Pipeline Follow-up, Target Achievement, Client Retention, Referral Generation, CRM Systems

Personal & Professional

Teamwork, Shift & Weekend Work, Working Under Pressure, Time Management, Adaptability, Cultural Awareness, Professional Grooming & Presentation, Attention to Detail, Following Safety Procedures, Reliability & Punctuality

Systems & Tools

Service: CRM Systems, Booking & Reservation Systems, Ticketing / Case Handling | Payments: Cash Handling, Card & POS Payments, Invoicing | Office: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Google Workspace | Communication: Microsoft Teams, Zoom, WhatsApp Business

Certifications

English Course - British CouncilOctober 2020
ICDL Certificate - International Computer Driving LicenseSeptember 2021

Languages

Arabic: NativeEnglish: Proficient (Professional Working)

Additional Information

Current Location: Abu Dhabi, UAE  |  Nationality: Egyptian

Availability: Willing to relocate • Available for shift, weekend and holiday work • Comfortable with frequent travel

References: Available upon request

View my full portfolio online: Portfolio